Frequently Asked Questions

Products

How should I care for microfiber cloths and mop pads?
Wash them warm with a small amount of detergent and no fabric softener or bleach; softener coats the fibres and stops them absorbing. Tumble dry on low or air-dry.

Will an adhesive shelf or hook hold on my wall?
Adhesive mounts are made for smooth, non-porous surfaces such as glazed tile, glass and painted metal. Clean the spot with alcohol, press the mount firmly and give it 24 hours before loading it. They are not suitable for textured or freshly painted walls.

How do I know a rack or organizer will fit?
Every listing gives the exact dimensions, and expandable products state their minimum and maximum size. Measure the inside of the space before ordering, not the outside.

Are your products brand new?
Yes. Everything sold at Coffeylegal is brand new and ships in its original packaging. We do not offer gift wrapping.

Ordering and payment

Which payment methods can I use?
We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options are shown on the checkout page.

Is my card information safe?
Checkout is processed by Shopify Payments over an SSL-encrypted connection and is PCI-DSS compliant. Your full card details never reach our servers.

Shipping

Do you ship outside the United States?
No. We ship to all 50 U.S. states only; international shipping is not available.

How much is shipping?
Standard shipping is free on every order, with no minimum. There is no expedited option.

When will my order arrive?
Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days.

How do I follow my parcel?
As soon as your order is dispatched you receive an email with the tracking number, which you can check at any time.

Returns

What can be returned?
Items with a manufacturing defect, items damaged in transit and wrong items received, as long as you contact us within 30 days of delivery. We cannot accept returns for change of mind or personal preference.

How do I start a return?
Email support@coffeylegal.com with your order number and a short description of the problem, with photos where relevant. We review requests within 1-2 business days and, if approved, send return instructions and cover the return shipping.

How long does a refund take?
Once the returned item has been received and inspected, the refund is issued to your original payment method within 3-7 business days. Your bank may take a little longer to show it.

Support

How can I reach you?
Email support@coffeylegal.com or call +1 (623) 457-8279 during Monday-Saturday, 9:00 AM - 6:00 PM MT. We answer every message within 1-2 business days.