Refund & Returns Policy

Effective date: September 15, 2026

Coffeylegal sells products we believe in, and we stand behind them when something goes wrong. This policy explains what we can take back, within what time, and how the refund is paid.

What can be returned

We accept a return in three situations:

• Manufacturing defect: a flaw in the materials or workmanship of the product.
• Transit damage: the item was damaged on its way to you.
• Wrong item: you received something other than what you ordered.

We do not accept returns for change of mind, personal preference or a size or colour that was not what you expected. Every listing gives the dimensions, materials and contents; if anything is unclear before you order, ask us and we will answer within 1-2 business days.

Return window

You must contact us within 30 days of the delivery date shown by the carrier. Requests made after 30 days cannot be accepted.

Reporting transit damage

Damage in transit must be reported within 72 hours of delivery so we can claim against the carrier. Please send photos of:

• the damage to the product itself;
• the outer shipping box, showing its condition;
• the shipping label, legible;
• the inner packaging materials.

Keep the box and packaging until the claim is settled.

How to start a return

• Email support@coffeylegal.com with your order number, a description of the problem and the photos described above where damage is involved.
• We review every request within 1-2 business days and confirm whether it is eligible.
• If approved, we send you return instructions and a prepaid label.
• Pack the item securely, ideally in its original packaging, and send it back as instructed.
• When the item arrives we inspect it and issue the refund.

Please do not send anything back before we have confirmed the return; unannounced parcels cannot be matched to an order and may delay your refund.

Return shipping

For approved returns (defective, damaged or wrong items) we pay the return shipping. You will not be asked to pay anything to send a qualifying item back.

Refunds

Refunds go to the original payment method used at checkout and are issued within 3-7 business days after we receive and inspect the item. Your bank or card issuer may need a few more days to show the credit on your statement. We do not offer store credit.

Replacements

If you would rather have the same item again than a refund, say so in your return request. Where the product is in stock we will send a replacement at no cost once the return has been approved; otherwise we refund the order.

Cancelling an order

To cancel, email support@coffeylegal.com as soon as possible after ordering. An order that has already been processed or dispatched may not be cancellable; in that case, wait for it to arrive and contact us if one of the three return conditions applies.

Contact

• Email: support@coffeylegal.com
• Phone: +1 (623) 457-8279
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT